FAQs
What products do you offer?
We offer thoughtfully curated products that serve as daily reminders of faith, comfort, and motivation. Our collection includes the Quran Jar, Hadith Jar, and Dua Jar, each designed to provide inspiration and strength for different emotional and spiritual needs.
How do I place an order?
Browse our collections, select your desired items, and add them to your cart. Once ready, proceed to checkout and follow the prompts to complete your order. It's that simple!
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Payments through secure platforms such as Apple Pay are also accepted for your convenience.
Can I cancel or modify my order?
Orders can be modified or cancelled before they are processed for shipping. Please contact our customer support team at as soon as possible if you need to make any changes.
Do you offer discounts or promotions?
Yes! We frequently run discounts and promotions. To stay informed, subscribe to our newsletter and follow us on social media platforms.
What is your returns and refunds policy?
We want you to be satisfied with your purchase. If, for any reason, you wish to return an item, you must initiate the return within the specified timeframe outlined in our Refund and Return Policy. Items must be unused, in their original condition, and include all packaging. Please note that if a return is processed and a refund is issued, the 5% charitable donation may not be retrievable, as it is actioned upon the sale.
How can I contact customer support?
Our customer support team is ready to assist you. Reach out to us via email at enquiries@divinereflections.co.uk. We aim to respond within 24-48 hours to resolve any queries or concerns.
Is my personal information secure when I place an order?
Yes, your privacy and security are our top priorities. We use advanced encryption technology to protect your data, and we never share your personal information without your explicit consent.
How do I know if my order has been received?
After placing an order, you’ll receive an email confirmation containing your order details. You’ll also receive email updates as your order progresses through our system.
How do you ensure transparency in your charitable contributions?
We take transparency seriously. With every purchase, 5% of proceeds are donated to charity, focusing on causes such as aiding those in Gaza. To ensure accountability, we share proof of our contributions on our social media channels, so you can see the impact your support is making.
How can I stay updated on new products and announcements?
Sign up for our newsletter to get the latest updates on new product launches, exclusive offers, and special announcements. You can also follow us on social media for regular updates and insights.
How long does shipping take?
Our standard shipping time is 6-10 business days. However, due to factors beyond our control—such as customs delays, public holidays, or high demand periods—shipping can occasionally take a little longer. Rest assured, we’re always here to provide updates and support if needed!