Refund & Returns
- Refund and Returns Eligibility
- We accept returns and issue refunds for items in unused, original condition with all tags attached.
- Returns must be initiated within 30 days of purchase.
- Items that are damaged due to improper handling or used items are not eligible for a refund.
- Return Process
- To initiate a return, please contact our customer service team at [TBC].
- Once your return is approved, we will provide instructions for returning your item(s).
- Refunds will be processed to your original payment method within 7-10 business days of receiving the returned item(s).
- Items Not Eligible for Returns
- Sale items, items marked as "Final Sale," or custom items are not eligible for return or refund.
- Charitable Donations: As 10% of each purchase goes to charity, this donation amount will be non-refundable once the donation has been made.
- Partial Refunds
- For any returned item that shows signs of use or is not in its original condition, a partial refund may be issued at our discretion.
- Shipping fees are non-refundable.
- Exchanges
- If you would like to exchange an item, please follow the return process and place a new order for the desired item.
- Refund on Charitable Donations
- 10% of each purchase is donated to charity. In the event of a return or refund, this donation portion is non-refundable once it has been contributed. By purchasing, you agree that this charitable portion will not be refunded.
- In the event of a return, this donation portion is non-refundable, as it is contributed at the time of purchase. By completing your purchase, you acknowledge and agree to this policy.
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Contact Information
If you have any further questions regarding returns, refunds, or exchanges, please contact us at:
📧 enquiries@divinereflections.co.uk
We are here to assist you and aim to respond to all inquiries within 24–48 hours.